Case Study

Papa Johns Drives Franchise Efficiency with Four51 OrderCloud

July 24, 2015

Papa John’s is a national franchise pizza chain with over 17,000 employees and 3,500 stores. Historically, Papa John’s had utilized a catalog and call center system to process orders. This was not only expensive to operate but also inconvenient for franchise owners, wasting both time and money. It also did not allow for real-time customization of material to support specific franchise locations’ promotions, programs or specials. They knew they needed a way to improve their franchise efficiency.

As the company grew over time and the amount of stores they owned and operated grew, franchisees began to let corporate know that they needed a more effective way to order operational supplies from Corporate HQ.

To improve their franchise efficiency and reduce costs, Papa John’s chose Four51.

Papa John’s franchisees can order everything they need to run their business from an intuitive, convenient, 24×7, web-based or mobile interface. Everything from approval rules to product views can be customized on an owner by owner or location by location basis – virtually eliminating all ordering errors.

“Our Four51 solution is a lifesaver! It allows our franchisees to order the things they need to be successful. They can also place their orders when they have the time to do it, which is often not during regular operating hours.” Lori Ann Krieger, Project Specialist, Papa John’s