Testing Your User Site: A Tour of the Four51 Device Desk

December 18, 2019

Category: Best Practices

Picture this: You’re the CIO at a national distributor and you’ve just spent the last 9 months building your new B2B eCommerce site. You’ve worked through requirements gathering, cleaned up your product data, and successfully rolled out the first user site for your largest customer. 

Only to realize that the site is unresponsive on the outdated devices the sales reps use in the field. 

Between desktops, laptops, tablets, and smartphones, B2B buyers are always connected and they now use all of those devices to access many B2B eCommerce sites. In 2019, it’s estimated there are over 265 million smartphone users in the US. Worldwide, connected devices are projected to reach over 75 billion by 2025, a fivefold increase since 2015.  

Today, it’s more important than ever to ensure that your B2B eCommerce site is responsive while being accessed on any device. 

Which is why Four51 recently created the Four51 Device Desk. 

The Four51 Device Desk combines 10 different devices – from an iPhone, to a Samsung Galaxy, to an Apple iPad and a Dell laptop. It has quickly become an essential tool in testing customer applications and bug fixes. 

Let’s take a tour!

The Four51 Device Desk in action.

Why was the Four51 Device Desk created?

As buyer preferences continue to shift and demand more B2C-like experiences, the ability for our customer application to be omni-device is more important than ever. The Four51 Device Desk was created to help with this challenge. The Four51 team is able to test final user sites and make sure that the application can accommodate all devices.  

What does the Four51 Device Desk help us do? 

The device desk helps ensures that as the application is being worked on by the development team, it translates properly on any device or browser. Our teams load the sites on all of the devices to make sure it functions the way it’s supposed to throughout the development process. While it’s mostly used to test responsiveness, it’s also a way to check for any apparent bugs in the user interfaces. 

Why is TESTING important to customers?

Since our customers come to Four51 for a custom-designed B2B eCommerce and order management applications, the device desk helps our team test that the application can be used in the way that they want it with the devices that they have. Today, customer applications are being used on many devices and across many operating systems and when it comes to testing, the ability to quickly test multiple device viewports will ensure fewer bugs before go-live and fix bugs faster. 

How do we keep the Four51 Device Desk secure?

Since the Four51 device desk is used for front end testing, customers don’t have to be concerned about access to the back end or infrastructure. Mechanically, the devices are secured to the table and all devices have a password or a passcode because of only those that need to use it can. Additionally, the device desk is isolated from the internal network and production network, no customer data can be accessed and other applications cannot be downloaded. Any updates on the devices from a software standpoint are performed by the IT and security team and done on an approved schedule. 

At Four51, we know that it’s important to our customers that their B2B eCommerce or order management application work, whether it’s on an iPhone 3 used by a sales rep on the road or a Dell laptop in a franchise location. The Four51 Device Desk is a simple way that Four51 continues to focus on innovating and efficiencies when delivering modern eCommerce.